Avaya – End User
Handset & Voicemail - 1600, 2400, 5400, 5600, 9600 series & IP Dect Phones
IP Soft Phone
ACD Agent Handset & Voicemail
IP Agent
Soft Console Switchboard
OSPC
Avaya One-X Handset
Avaya One-X Portal
Avaya One-X Communicator
Go-Live
Avaya – Administration
Basic System Administration
Advanced System Administration
Audix IA 770
Intuity Audix Stand Alone System
Modular Messaging Voicemail Administration without Microsoft Exchange Integration
Avaya – Call Centre
BCMS
CMS Supervisor Basic Reports - 1/2 day (2 sessions in 1 day) or large sites 1 day
CMS Supervisor plus CMS Admin
Basic ACD Admin
Full ACD to include Building Vectors
CMS Custom Reports
Avaya – Voicemail
Audix
Audix Intuity
CallXpress
Modular Messaging
Repartee